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Returns & Exchanges

If you need to exchange your item because the size isn't quite right, or you would like to return it, the process couldn't be easier. Simply email us within 7 days of receiving your item (s), and we will send you our easy step-by-step instructions. 

Please include the order number and the name the order was placed under. You can use our Contact Form or email us at team@troveandco.com 

Please note the following: 

  • Orders are eligible for return or exchange within 7 days of delivery
  • Items must be returned in new, clean and unworn condition, and in their original packagingItems are subject to inspection upon their return.
  • All sale items, earrings, custom orders, soy candles and wholesale orders are final sale.
  • Shipping costs are not refunded or credited.

We will process returns within 3 to 5 business days of receiving your package, but please allow up to 10 business days during busier times of the year. A copy of the refund receipt will be sent to your email. Once the refund is issued, it may take your bank 1 to 4 working days to process the funds.

Any package that is deemed "non-deliverable" due to an incorrect address and gets returned to us, may incur additional return shipping costs for us to claim it. This return shipping cost is non-refundable and will be deducted from the refund balance. Please make sure your shipping address is entered correctly. If there are any mistakes, please let us know as soon as possible as we may be able to fix it. 

Trove & Co. reserves the right to refuse returned products that have been worn, not in original condition or altered in any way.  All packaging must be included in your return. 

 

Need to cancel an order that hasn't shipped yet? 

If your package hasn't left our studio yet and you need to cancel it, please email us right away at team@troveandco.com or use our Contact Form

 

Have a question or experiencing an issue that is not answered here? 

Customer satisfaction is very important to us and we will do our best to make it right. No two cases are alike, so if you are unsure, feel free to send us a message with any issue you may be experiencing at team@troveandco.com or use our Contact Form