ENJOY FREE SHIPPING ANYWHERE IN CANADA AND THE U.S. AND 30 DAYS EASY RETURNS OR EXCHANGES
ENJOY FREE SHIPPING ANYWHERE IN CANADA AND THE U.S. AND 30 DAYS EASY RETURNS OR EXCHANGES
Standard Shipping to the UK
CANADA | Estimated Delivery: |
Free shipping - Canada Post (No tracking) | 2 - 9 estimated business days |
Express Shipping with FedEx $15 | 1-2 business days |
UNITED STATES | Estimated Delivery: |
Free shipping with USPS | 4 - 9 estimated business days |
USPS Express $6.00 USD | 3 - 5 estimated business days |
Express Shipping with FedEx $18.00 USD | 1 - 2 business days |
INTERNATIONAL (Outside North America) | Estimated Delivery: |
Anywhere in the world $8.50 USD (With tracking to some countries) | 5 - 21 estimated business days |
Express Shipping $30 USD (With tracking) |
3 - 5 business days |
For international orders outside of North America, there may be customs duties on your shipment depending on your country’s laws. From our experience, most packages are delivered without additional charges.
* Please note that international duty is completely out of our control, as each country has their own regulations. Please check what the import limits are for your country. If you need help finding the information, let us know and we will help anyway we can.
If you have any questions about shipping,please visit our FAQ page or send us a message through our Contact page.
If you need to return or exchange your item because the size isn't quite right, or you went overboard with your retail therapy, the process couldn't be easier. We're happy to accept returns or exchanges on unworn jewelry that are in their original condition.
Simply email us within 30 days of the delivery date, and we will send you our easy step-by-step instructions.
Please include the order number and the name the order was placed under. You can use our Contact Form or email us at team@troveandco.com
Please note the following:
We will process returns within 1-2 business days of receiving your package, but please allow up to 5 business days during busier times of the year. A copy of the refund receipt will be sent to your email. Once the refund is issued, it may take your bank 1 to 4 working days to process the funds.
Any package that is deemed "non-deliverable" due to an incorrect address and gets returned to us, may incur additional return shipping costs for us to claim it. This return shipping cost is non-refundable and will be deducted from the refund balance. Please make sure your shipping address is entered correctly. If there are any mistakes, please let us know as soon as possible as we may be able to fix it.
Trove & Co. reserves the right to refuse returned products that have been worn, not in original condition or altered in any way. All packaging must be included in your return.
If your package hasn't left our studio yet and you need to cancel it, please email us right away at team@troveandco.com or use our Contact Form.
Customer satisfaction is very important to us and we will do our best to make it right. No two cases are alike, so if you are unsure, feel free to send us a message with any issue you may be experiencing at team@troveandco.com or use our Contact Form.
We've made it our mission to make high quality jewelry accessible to everyone without the traditional markups.
Every piece is meticulously handcrafted by our skilled artisans, using the finest precious metals, gemstones, and genuine Freshwater Pearls.
Your jewelry will come beautifully packaged in a slim, recyclable jewelry box and reusable suede sleeve. Perfect for gifting or keeping!